(604) 499-8518
Frequently Asked Questions
Q&A
DO YOU PROVIDE MOVING SERVICES TO ALL BRITISH COLUMBIA?
Yes. We provide our services in Vancouver, Burnaby, North-shore, Lower Mainland, Surrey, Langley and beyond.
DO YOU PROVIDE MOVING BLANKETS TO PROTECT THE FURNITURES?
Yes. We’ll supply pro-grade moving blankets, tape, shrink wrap, basic tools for furniture disassembly/assembly, and furniture dollies free of charge.
DO YOU PROTECT MY FURNITURE WHEN YOU MOVE IT?
Our OK Moving Specialists will protect your furniture with our heavy duty storage blankets in your home prior to transportation. We also carry shrink wrap if your items need an extra layer of protection. Don't worry, your stuff is safe with us.
HOW IS MY FURNITURE PROTECTED WHEN YOU MOVE IT?
We used shoulder harness straps and padded dollies to help prevent any damage to large furniture items. If necessary our OK Moving Specialists will wrap your items before we move them to further protect them from any damage.
Do You Charge By the Hour?
Yes, we charge by the hour
WHEN DOES MY HOURLY TIME START?
We don't start the clock until we arrive at your home, and we stop the clock once you confirm we've moved everything you need us to move.
DO YOU PROVIDE FIXED RATES?
We are an hourly rate mover.however for large moves our can give you a flat rate estimate.
DO YOU HAVE ANY HIDDEN FEES?
We have no hidden fees, our prices are all inclusive. We charge an hourly rate and a one time flat-rate travel fee, which is explained to you ahead of time. No surprises, just awesome movers with a smile!
DO YOU CHARGE EXTRA TO DISASSEMBLE/ ASSEMBLE BED FRAMES?
Our OK Moving Specialists will disassemble and reassemble all standard beds. Custom made beds or baby cribs will need to be disassembled before we arrive, and then we will move them with care to your new home.
DO YOUR PRICES CHANGE ON THE WEEKENDS?
OK Moving may charge peak pricing during the busiest times of the year due to higher operational costs. However, we always provide upfront rates during the estimate process and you will know the hourly rate before booking your move. No surprises on move day!
WHAT DOES THE TRAVEL FEE COVER?
Our flat rate, one time travel fee covers us getting to your move location, and getting back to our office from your drop off location. We pride ourselves in giving upfront pricing, no surprises.
DO I GET CHARGED ANOTHER TRAVEL FEE IF YOU HAVE TO MAKE TWO TRIPS?
No, one flat-rate upfront travel fee is charged for each truck required to complete your move.
DO YOU MOVE PIANOS?
OK Moving moves upright (spinet) or console pianos. Grand and Baby Grand pianos may be moved, but we need to come and give you an on-sight estimate just to make sure we can keep your piano safe and secure during the move.
DO I NEED TO EMPTY MY DRESSERS?
We do suggest to remove all items from all drawers as this will make it easier, safer and faster to move.
WHAT SIZE IS YOUR TRUCK?
Each OK Moving location has different size trucks to serve you. Our clean, shiny trucks range from 20' to a 26' mover's box.
ARE YOU LICENSED, INSURED?
All our local locations are fully insured and licensed to provide you worry free service. All our OK Moving Specialists are trained to make your day stress free and easy, almost fun!
IF I ONLY NEED YOU TO LOAD, OR UNLOAD A TRUCK WILL YOU DO THAT?
We’d be happy to help you load or unload your rented truck! We’ll do moves within the same building as well.